About Sarah Erickson

Sarah comes from a background in multimedia journalism and scholarly research, recently joining Ebyline as the Content Manager. She graduated from the Annenberg School for Communication and Journalism at USC and is a proud Trojan. Fight on!

Hyperlocal in Hollywood: News should be profitable, fun to read

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Hyperlocal was supposed to rock our world. Journalism without the bureaucracy and legacy costs. Local readers who care. But somewhere between the foundation grants and tax-exempt applications and church service listings, it got both complicated and, let’s be honest, kind of boring.

That’s the view of Henry (Hank) Scott, a longtime media executive who launched WEHOville.com in October to cover West Hollywood, the center of LA’s gay community and a nightlife and arts hub. Spending $50,000 of his own money, Scott and his editor Dan Watson are taking a different tack from typical local news sites to serve this offbeat community of immigrants, clubgoers and affluent gays:  hard news with a sugar coating of magazine-y snarky analysis and attitude.

“What I’ve learned on the business side [of journalism] is it’s not just about writing the news,” says Scott, who has held senior posts at The New York Times, Metro newspapers, Creative Loafing and Out magazine. “It’s about aggregating audiences that you can present to advertisers. That’s how you can make a news organization run in the long term.”

West Hollywood is not a typical American town by any stretch but it might be the prototypical urban community for launching a local news site. With a population of 35,000, WeHo is affluent, with a large contingent of homosexual men but also elderly Russian Jews, yuppies and young renters. Lying on LA’s west side, it’s no more under-covered by the city’s big media than other areas of the sprawling city but its affluence and progressiveness mean an audience that’s both engaged with their community and attractive to advertisers, if not always on the same page as one another: Scott breaks his audience up into gays, locals and visitors who come for the arts scene.

WEHOville serves these disparate groups a cocktail of city council meetings, arts and nightlife coverage and features like Scott’s popular column “Ask a Gay” (sample question: “Is ‘Gaydar’ for real?”) that’s a clear departure from non-profit watchdog sites such as Voice of San Diego and hyperlocal outfits that traffic in the minutiae of suburban communities.

“This is not Patch,” says site editor Dan Watson, referring to AOL’s line of hyperlocal sites that list Little League game schedules and yard sales (and exciting improvements to crosswalks). “We’re treating it more like an online magazine. It’s a local site on a bigger scale—and we pay writers.”

Two months after launch, WEHOville is getting 1,700 to 2,000 pageviews a day, according to Watson, boosted by social media campaigns and handing out flyers during  events like the city’s famous Halloween parade. Local and national advertisers have taken out banner ads on the site, which was started with enough funds to run for a year with no advertising revenue. Aside from Watson and a small business staff, the site uses freelancers to produce much of the site’s content.

“I’ve been very involved with the Knight Foundation and they describe their mission as promoting informed and engaged communities,” says Scott. “That was in fact what newspapers did in the old days until they ran into so many financial troubles. So that’s what we’re trying to do. Develop an informed and engaged West Hollywood. Help the gay party boys understand why they should care about what goes on at City Hall.”

Why Google is buying content—and Apple and Facebook aren’t

Frommer's Guidebook

Frommers guidebook It’s hard to miss the growing tension between Silicon Valley giants Apple and Google—the latest and most public episode being Google’s sudden absence from the iPhone 5 and the iOS 6 mobile operating system. But while the brouhaha over mapping technology caught all the headlines, there’s another front line in this clash of the  titans, and it’s a territory that tech companies once shied away from fighting over: content production. Among Google’s acquisitions of late—and there are a lot of them—were dining guide Zagat and, recently, travel guidebook publisher Frommer’s.

In the distant past—2006, for example—Google was best known for scooping up operations full of computer scientists and software engineers to get at fancy new algorithms and winning user interfaces. So why is Google quietly going after the green eyeshade crowd whose user interface is ink-on-dead-tree? In fact, a few years ago owning franchises such as Frommer’s and Zagat would have made Google a card-carrying member of the publishing community. Only  the rise of Yelp and TripAdvisor, and the declining relevance (and price tags, if not quality) of legacy operations such as guidebooks, has media watchers shrugging off these recent buys.

“The way you keep attention is through content”

“What I really think Google is going after with all of these acquisitions is to slowly get more and more of our attention on Google and the way that you keep attention is through content,” says social marketing strategist Nate Riggs of the Karcher Group.  “Whether it’s a review on Zagat, whether it’s using Google apps to write a word doc… It’s all about making sure that we’re on site all the time.”

That’s a subtle but radical shift for the search giant, which historically relied on its technological savvy to cement its middleman role as a portal through which users find  content. Gmail was the initial departure from that strategy, followed by Google Finance, Maps, Docs, Google Plus and so on, says Riggs. But those products function as services that rely on data, algorithms and user input—editorial content is something else entirely.

Financial columnist and Forbes contributor Chris Versace says Google’s purchases of Zagat and Frommer’s, while a departure, sync well with the company’s existing services and products.

“The advantage of buying Frommer’s and snapping up other similar content is the ability to overlay that with Google maps,” Versace says. “So instead of just becoming a mapping service, all of a sudden it becomes a contextual information/geographic service. That becomes far more compelling.”

An on-again-off-again affair with content

Though Google made online mapping ubiquitous, it was slower to create local revenue sources, a direction which many analysts agree the online ad market is now headed. Its purchase of Dodgeball, an app that preceded Foursquare, didn’t work out. Likewise, Google’s attempt to buy Yelp for an estimated $500 million in 2009 failed. Established publishing brands look cheap right now, relative to young technology and software companies: the 45-year-old Frommer’s went for $25 million and the ubiquitous maroon covers of Zagat guidebooks (purchase price: $100 million) have been around since 1979.

But Silicon Valley has a tortured relationship with the editorial crowd (see: AOL-Time Warner merger) and even though no one would mistake Zagat or Frommer’s for The New York Times or Vanity Fair, both properties have more in common with the latter than they do with the engineering crowd that is the heart and soul of Google. For now, at least, the old Zagat editorial board will continue to oversee the dining reviews and the company has no plans to stop printing its slender, quote-filled volumes. The same goes for Frommer’s.

Apple’s strategy: First search, then destroy

So if Google, Apple and Facebook—once squarely in different corners of the tech ring—look likely to duke it out, and content is one area of contention, can we expect the latter two to follow in Google’s footsteps. Surprisingly, probably not, say both Riggs and Versace. Instead, with already substantial content offerings of their own, Apple and Facebook are more likely to attack Google’s core business of search, where it currently has a dominating 66% share of the market.

While Apple’s roll-out of it’s own mapping service to replace Google maps drew heated criticism from customers, the overall strategy—if not the execution—made perfect sense, says Versace. He believes Apple will continue to hone, refine, and improve the in-house services planted on its devices to chip away at Google’s dominance in those areas.

Riggs says search is the ultimate target for both Apple and Facebook and that Siri, the iPhone’s voice-activated assistant, is the link. “Facebook search is not very good,” says Riggs. “So it will be interesting to see if Siri merging with Facebook, now integrated with the iPhone, makes a play to change the search market.”

Apple’s latest mobile operating system, iOs 6, fully integrates Facebook into the user interface, rather than requiring it be downloaded as a separate app. Siri uses its own proprietary (i.e. non-Google) indexing system to retrieve results from the web and that lets Apple  mine user’s requests to build up its own search algorithms to compete with Google. Integrate it with Facebook’s social data and algorithms and, says Riggs, you might just have a battle on two fronts—content and search.

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